Our Services

Helping platforms build clear, scalable trust & safety and law enforcement operations.

At Ilum Advisory, we believe clarity is the foundation of effective trust & safety work. We partner with platforms to build safety and law enforcement programs that protect users, ensure compliance, and support operational confidence.

Below is a deeper look at how we can support your platform:

We help platforms design and refine policies that protect users while aligning with operational realities and evolving legal frameworks. This includes:

  • Terms of Service and Privacy Policy drafting

  • Law Enforcement Guidelines

  • Acceptable Use Policies (AUP)

  • Community Guidelines and Code of Conduct

  • Biometric consent frameworks and micro-consent strategies

We ensure your policies are clear, enforceable, and adaptable as your platform grows.

Trust & Safety Policy Development

Law Enforcement Outreach & Liaison Services

We build trust and streamline communication between your platform and law enforcement, helping to reduce response times and improve outcomes while respecting user privacy.

Services include:

  • Acting as a liaison to law enforcement agencies when appropriate

  • Developing and distributing law enforcement guidelines

  • Training law enforcement on your platform’s processes and policies

  • Establishing direct channels for lawful emergency disclosures

  • Supporting proactive disclosure frameworks during exigent situations

Emergency Response System Design

Time-sensitive situations demand clear processes. We help you design, document, and train for emergency disclosure handling under the Stored Communications Act and applicable frameworks.

We assist with:

  • Workflow design for exigent requests

  • SOPs for emergency requests from law enforcement

  • Training for staff on high-pressure response readiness

  • Alignment with privacy and legal standards while enabling swift action to prevent harm

Trust & Safety Program Strategy

Trust & Safety is more than policy – it is the culture and processes your teams use to protect users and maintain platform integrity. We help you:

  • Build scalable internal workflows for content moderation and safety

  • Create escalation protocols for high-risk cases

  • Measure effectiveness through clear metrics

  • Conduct tabletop exercises to test readiness

  • Align your trust & safety approach with your platform’s mission

Training & Capacity Building

We equip your teams with the skills to confidently handle complex trust & safety and law enforcement matters. Offerings include:

  • Custom training sessions for platform teams

  • Tabletop exercises and scenario planning

  • Guidance on best practices for cross-functional collaboration

  • Playbooks for consistent, scalable responses